Frequently asked questions

What purity standard do you apply?

A minimum of 99% by independent analytical testing. Any batch that does not meet it is rejected.

How is each batch tested?

By an independent, accredited third-party laboratory using HPLC-UV for purity and quantity and mass spectrometry for identity. We do not rely on manufacturer data sheets.

Where is the Certificate of Analysis?

Published on each product page in the catalog, so you can review the lot data before ordering.

Who can order?

Qualified research customers aged 21 or over. All products are for laboratory research use only.

How fast do orders ship?

Orders dispatch within 24 to 48 hours from the USA with tracking. Standard shipping is free over $150. See Shipping.

Can I return an order?

All sales are final. Damaged or incorrect shipments must be reported within 48 hours of delivery. See Returns.

How do I reach support?

Monday to Friday, 9:00 AM to 5:00 PM CT, at 866-680-0484 or hello@nextlevelpharm.com. See Contact.